Here are 10 easy steps you can follow to ensure you drive your customers away:
1. Don’t call your customers back when you promise them you will
2. Spend more time telling your customers what you can’t do instead of what you can do
3. Ignore your customers by not staying in contact with them
4. Provide poor after sale service
5. Have a staff full of unhelpful or rude employees
6. Make your customers wait either in line or over the phone because of poorly trained staff
7. Have your customer’s phone calls be placed on hold by an automated voice
8. Have a staff full of employees with an “I can’t be bothered” attitude
9. Provide a complicated process for your customers to file a complaint
10. Have a very difficult return process